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Shipping & Returns

 
TERMS & CONDITIONS
  • A DELIVERY CONFIRMATION WILL BE POSTED ONLINE
  • ORDERS OUTSIDE MAIN CITIES WILL BE SUBJECT TO DELIVERY CHARGES.
  • DURING CHRISTMAS, NEW YEAR, MOTHER`S DAY AND VALENTINE'S ALL ORDERS MUST BE PLACED 4 DAYS BEFORE.
  • DELIVERY CONFIRMATION WILL BE PUBLISHED AFTER 24HRS FROM DELIVERY.
  • 7 P.M IS USUALLY THE LAST TIME FOR DELIVERY.
  • O REFUND IS ALLOWED ON DAY OF DELIVERY.
  • YOUR ORDER CAN BE CANCELLED 48 HOURS BEFORE ORDER DATE & CUSTOMER SHALL BE ENTITLED TO A FULL REFUND.
  • SHOULD PARTICULAR MERCHANDISE BE OUT OF STOCK, VELVET FLOWER RESERVES THE RIGHT TO REPLACE IT WITH AN ITEM OF EQUIVALENT OR HIGHER VALUE WITH NO EXTRA CHARGE.
  • REGIONAL DIFFERENCES AND SEASONAL AVAILABILITY MAY AFFECT SOME COLORS OR FLOWERS.
  • SORRY WE DO NOT ACCEPT SALES RETURNS DUE TO NATURE OF GOODS.
  • VELVET FLOWER WILL NOT BE RESPONSIBLE FOR LATE OR NON DELIVERY OF ITEMS ORDERED IN THE FOLLOWING CIRCUMSTANCES:
    • THE ADDRESS GIVEN IS INCORRECT
    • THE RECIPIENT OF THE ORDER IS NOT PRESENT AT THE ADDRESS GIVEN, AND THERE IS NO ONE ELSE PRESENT TO RECEIVE THE ORDER.
    • UNVALID TELEPHONE NO. FOR THE RECIPIENT IS GIVEN OR THE TELEPHONE NO. IS INCORRECT.
 
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