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Conditions of Use

Our promises to our clients

Perfect Fulfillment of Your Order: Your order will feature the highest level of style and design, using only the freshest and most beautiful flowers and the finest complementary selections. Your order will be beautifully presented and delivered on the requested date, in pristine condition, and in distinctive style.

Personal Care: We offer you live guidance and assistance by
phone
around the clock. You can also email us with your questions and requests. We will always attend to you immediately, because your desires are our first priority. All emails will be answered within 25 minutes.

Choice premium flowers: We use only hand-selected flowers of paramount quality; and the finest and most exceptional elements are featured in every presentation we create. For example, our roses are chosen for their size (50 - 70 cm), their fragrance, and their lush appearance, and then shipped in bud form to last a whole week.

We deliver more than just flowers: Your order will be fashioned to delightfully convey your feelings and represent your personal message. We take pride in ensuring that each floral arrangement is beautifully styled by our expert florists with the utmost craftsmanship to arrive in perfect condition.

Your Privacy is of Paramount Importance: Since our founding, we have considered our Velvet clients to be part of our  family. We care about protecting your personal information because our relationship is important to us. Therefore, we will never sell or share your information with anyone.

Exclusive Designs; Delivery: We pride ourselves on offering a carefully orchestrated array of fine floral arrangements in contemporary florist traditions, with delivery available to the delivery of your choice!

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